Allies of Skin Europe

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Please note that shipping costs for returned items are to be borne entirely by the customer and will not be refunded.

Return/exchange shipping costs

RETURN POLICY

How can I track my order?

Where does ALLIES ship to?

Where do you ship from?

When will my order ship?

I did not receive my order, what can I do?

How do I update my order?

How can I check the status of my order?

What if my order has been processed and the address is incorrect?

Do you deliver to PO boxes or DHL Service Points?

Taxes and Duties

Stockists and Retailers

DELIVERY AND SHIPPING

Press and PR

Wholesale

Become an Allies of Skin Affiliate

PARTNERSHIPS

Order changed or cancelled

Purchase limits

Personal use only

How can I cancel my order?

ORDER POLICY

Return Policy & How To

Black Friday Campaign Returns

My items arrived damaged. What should I do?

Can I return/exchange a product that wasn't purchased on Allies.shop?

What should I do if I received the wrong product?

Can I exchange my product?

How do I return products received during a promotional offer?

Can I return items from a bundled or set purchase?

What happens to my refund if my order no longer qualifies for free shipping?

Find your perfect Allies Routine

TAKE THE SKINCARE QUIZ

Find Your Best Products with the Founder’s Guide

FOUNDER'S GUIDE

How do I know when my product will expire?

I reordered a product and noticed that it seems to smell a little different. Why is that so?

Can I use your products during pregnancy?

What skin types are your products suitable for?

Where can I shop my favorite PSA products?

Global Retailers

India Retailers

China Retailers

Are your products non-comedogenic?

Are your products vegan?

When will a certain product be back in stock?

Samples

OUR PRODUCTS

How do I sign up for the ALLIES Rewards Club?

How can I earn Reward Points?

How do I redeem my Reward Points?

How do I check my Points balance and my Tier Status?

Can I combine Loyalty Points with other discount codes?

What are Tier Levels?

How do I unlock new Tier Levels?

What is the minimum spend for code redemption?

Can I reverse a redeemed code?

What happens to my points if I make a return?

Do my points expire?

LOYALTY REWARDS

What is Subscribe & Save?

How do I subscribe to a product?

Can I combine Subscribe & Save discounts with other promotions or codes?

How do I manage or cancel my subscription?

Will I earn loyalty points on Subscribe & Save orders?

Can I opt-in to Subscribe & Save for multiple products within the same order?

Can I opt-in to Subscribe & Save and make a one-time purchase within the same order?

Return/exchange shipping costsUpdated 5 months ago